Shipping Policies

1. Order Processing Time:

Shipping usually takes 1-2 days on business days and 3-7 days on days off or holidays.

2. Shipping Methods:

We ship by Amazon FBA, estimated shipping time within the United States is 3-5 business days.

3. Shipping Charges:

If your order is less than $99, we will charge $5 for shipping
If your order total exceeds $99, your order will ship for free.

4. Tracking Information:

Once your order has been shipped, you will receive a confirmation email containing tracking information. You can use this information to track the status and location of your package.

5. Lost or Stolen Packages:

If your package is lost or stolen after the carrier marked it as delivered, please contact us at support@vivatopia.com and we will provide you with customer service

6. Other Shipping Issues:

While we strive to ensure smooth and timely delivery, unforeseen circumstances such as weather conditions, natural disasters, or shipping carrier delays may affect delivery times. Please email us at support@vivatopia.com for any other delivery questions, issues, or concerns.

7. Address Accuracy:

It is crucial to provide accurate and complete shipping information during checkout. Vivatopia is not responsible for any shipping delays or delivery issues caused by incorrect or incomplete address details.

If you ask to change the address after the order has been shipped, Vivatopia does not guarantee the successful update of your order's shipping. You are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.

When you place an order, please be sure to enter the correct name, address, and contact information so that we can deliver your orders successfully.

8. Shipping Promotions:

From time to time, we may offer special shipping promotions, such as free shipping on qualifying orders or discounts on expedited shipping. These promotions will be subject to specific terms and conditions outlined at the time of the offer.

9. Returns and Refunds:

For information on returns and refunds related to shipping, please refer to our Return Policy on our website.

10. Contact Information:

If you have any questions or concerns regarding our shipping policies or the status of your order, please do not hesitate to contact our customer support team.

Customer Support: support@vivatopia.com