Return Policy
Return Eligibility
Items ordered were received within the past 30 days.
The product is in the same condition as when you received it.
All packaging, accessories, and accessories are still in new or like-new condition and will not affect resale.
Returns that do not meet our policy will not be accepted and returned to you.
Returns may be subject to a restocking fee (see the Full Refunds section below).
Return Process
Submit a return request to the customer service email: support@vivatopia.com.
Once someone from our customer service team receives your request, we will provide you with a return address. Please ship the item via your local post office within 7 business days of receiving the return form and keep the tracking number handy.
All returned items will be inspected. We will process a refund when we confirm that the product has the problem you mentioned. After we process your refund, it usually takes 3-7 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or payment service may charge a small transaction fee.
Note: The value of the return is equal to the selling price of the returned or exchanged item, including applicable taxes. For online returns, original shipping charges will not be refunded unless otherwise stated. If you receive damaged or incorrect items, you are not responsible for return shipping costs.
If you request a return under other circumstances, you must bear the shipping costs yourself. The exact cost depends on the courier company you choose.
Full Refunds
If you request a full refund for your returned items, once we have received your return package we will issue a refund within 5 business days. You will be notified via email once the process is complete.
*During the holiday season, return processing may be delayed.
Refunds will be applied to the form of payment used for the original purchase, minus the shipping cost for the original order and a $6.00 handling fee to cover the cost of return shipping and restocking.
*No restocking fees are charged to customers for returning defective products.
If you have any questions about returns, please contact us at support@vivatopia.com.
Items ordered were received within the past 30 days.
The product is in the same condition as when you received it.
All packaging, accessories, and accessories are still in new or like-new condition and will not affect resale.
Returns that do not meet our policy will not be accepted and returned to you.
Returns may be subject to a restocking fee (see the Full Refunds section below).
Return Process
Submit a return request to the customer service email: support@vivatopia.com.
Once someone from our customer service team receives your request, we will provide you with a return address. Please ship the item via your local post office within 7 business days of receiving the return form and keep the tracking number handy.
All returned items will be inspected. We will process a refund when we confirm that the product has the problem you mentioned. After we process your refund, it usually takes 3-7 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or payment service may charge a small transaction fee.
Note: The value of the return is equal to the selling price of the returned or exchanged item, including applicable taxes. For online returns, original shipping charges will not be refunded unless otherwise stated. If you receive damaged or incorrect items, you are not responsible for return shipping costs.
If you request a return under other circumstances, you must bear the shipping costs yourself. The exact cost depends on the courier company you choose.
Full Refunds
If you request a full refund for your returned items, once we have received your return package we will issue a refund within 5 business days. You will be notified via email once the process is complete.
*During the holiday season, return processing may be delayed.
Refunds will be applied to the form of payment used for the original purchase, minus the shipping cost for the original order and a $6.00 handling fee to cover the cost of return shipping and restocking.
*No restocking fees are charged to customers for returning defective products.
If you have any questions about returns, please contact us at support@vivatopia.com.